Frequently Asked Questions
Orders
How can I check the status of my order?
After placing an order, you will receive confirmation that your purchase has been successfully submitted. Once your order has been prepared and dispatched, tracking information will become available so you can follow the progress of your shipment. For additional details about order tracking and delivery updates, please visit veganjellyco.com.
Can I change or cancel my order?
Orders are processed quickly through an automated system. Because of this, changes or cancellations cannot always be guaranteed once an order has been placed. If you are unsure about your purchase, we recommend reviewing the product details carefully before completing checkout. If the item does not meet your expectations after it arrives, you may explore the return options available through veganjellyco.com.
Do you provide price adjustments?
From time to time, products may appear at different prices due to promotions or other events. Adjustments are generally not provided for temporary promotions or limited-time campaigns. However, if an item has been permanently reduced after your purchase, you may submit a request through veganjellyco.com and our team will review it according to the current policy.
When is payment processed?
Payment authorization is completed when the order is successfully placed. This allows our fulfillment process to begin immediately and ensures that your selected items are reserved.
What should I do if something is missing or incorrect in my order?
If your order arrives with missing items or products that differ from what you purchased, please contact our support team through veganjellyco.com as soon as possible. Providing details and photos will help us review the situation and arrange an appropriate solution.
What if my item arrives damaged or defective?
If you receive a product that appears damaged or faulty, please keep the original packaging and contact support through veganjellyco.com. Our team may request photos to evaluate the issue and determine the best next step, such as a replacement or another suitable resolution.
Returns & Exchanges
Do you accept returns?
Yes. We understand that sometimes a product may not be exactly what you expected. Eligible items may be returned according to the guidelines outlined on veganjellyco.com. Please review the return instructions carefully before submitting a request.
Can online purchases be returned in a physical store?
Items purchased through our online store must be returned through the online return process. This ensures that the correct order information is matched with the returned product.
Can in-store purchases be returned online?
Returns or exchanges must follow the same channel through which the purchase was made. Items purchased through a physical store should be returned through that location’s return procedure.
When will my refund be issued?
Once a return has been received and inspected, refunds are processed according to our return policy. Updates regarding the status of your refund will be provided through the system once your return has been completed.
Can I exchange an item instead of returning it?
If you would like a different size or style, you may be able to exchange your item depending on availability. Detailed instructions for initiating an exchange can be found on veganjellyco.com.
Can multiple orders be returned together?
For accurate processing, each order should typically be submitted through its own return request. This helps ensure that every item is correctly matched with the original purchase information.
Are shipping charges refundable?
Original shipping charges are generally non-refundable unless the return is related to an incorrect or defective item. If you believe your order falls into this category, please contact our support team through veganjellyco.com before initiating a return.